Distillery Tours Cancellation Policy and Terms & Conditions

Cancellation Policy

Tour Reservations: Tour tickets may be purchased online up to 2 hours prior to tour time. Subject to availability, walk-ins are welcome for the Distillery Tour. We reserve the right to contact you about your reservation. 

Tour Arrival time: Check-in is required 30 minutes prior to your scheduled tour time. Guests who arrive past the scheduled check-in time will be placed on the next available tour time if and when space is available. We cannot guarantee or refund your tour if you/your guests arrive late. We will try to get you/your group on the next available tour if possible, but this is not guaranteed. Joining a tour after it has started will not be permitted.

Inclement Weather: In the event inclement weather delays tours, we will try to place you on the next tour with available openings once the all clear has been given. If a guest cannot stay for the next tour, they may choose to ask for a refund. If tours are cancelled due to the distillery closing, we will refund your ticket price paid, or if circumstances permit, provide a same-day alternate experience. The Jack Daniel Distillery reserves the right to cancel or delay tours at any time due to weather, production maintenance or other unforeseen circumstances.

Cancellations & Refunds: We will provide a full refund for cancellations made at least 24 hours prior to your scheduled activity. No refund will be given for cancellations made less than 24 hours prior to requested tour time. In the case of inclement weather at the Jack Daniel Distillery forcing a tour cancellation, the Visitor Center will refund the guest ticket amount purchase. If circumstances permit, we may provide a same-day alternate experience.

Experience: We will use all reasonable endeavors to ensure the Jack Daniel Distillery and all of its distillery operations are available to view by visitors during normal open [or operational] hours. However, the Jack Daniel Distillery reserves the right, in its absolute discretion, whether for safety reasons or otherwise and with or without prior notice, to close the Jack Daniel Distillery or any part of it.

Payment: We require full payment at time of reservation. Your card will be charged when you select "Accept" on the confirmation page. We accept Visa, MasterCard, American Express and Discover. Dollars are U.S. and time is Central Standard Time (CST).

Terms & Conditions

This reservation is a revocable license and it is unlawful to reproduce this reservation in any form. Reservations or tickets obtained from unauthorized sources may be lost, stolen, or counterfeit, and if so are void. Holder agrees by use of this reservation not to transmit or aid in transmitting any description, account, picture, or reproduction of the event for which this reservation is issued. One reservation equals one admission. In conformance with local requirements and rules certain items may not be brought into the event premises, including, but not limited to, firearms or other weapons, alcoholic beverages, illegal drugs, controlled substances and recording devices. Cameras are allowed, but professional photography is not allowed without prior written consent from The Jack Daniel Distillery.

Brown-Forman/Jack Daniel, and all their agents collectively reserve the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with these or other rules that are posted at the event site. Breach of any of the foregoing will automatically terminate this license.

This reservation cannot be replaced if lost, stolen, or destroyed, and is valid only for the event for which it is issued, at the time and place of issue. This reservation is not redeemable for cash. 

Positive/legally accepted proof of age is required. All reservation holders must be at least 21 years of age to sample whiskey, otherwise reservation is void. Reservation is not transferable.

All who attend release Brown-Forman/Jack Daniel, and all their agents from any liability or claim that may result from any activity associated with the event. All who attend agree that their image (likeness, voice, or other) may be used by Brown-Forman/Jack Daniel, and/or their agents for any advertising/marketing purpose without further notice or compensation. 

Other rules may be posted at the event site.

By accepting below, I represent and warrant that I am sufficiently fluent in the English language, and have read and understood the foregoing.

Live Freely. Drink Responsibly. 
This email is sent to you by Jack Daniel's, P.O. Box 8027, Lynchburg, Tennessee 37352.
Tennessee Whiskey, 40% Alc. by Vol. (80 proof.) Distilled and bottled by Jack Daniel Distillery, Lynchburg, Tennessee
JACK DANIEL'S and OLD NO. 7 are registered trademarks. ©2018 Jack Daniel's. All rights reserved.
To find out more about responsible consumption, visit Responsibility.org and OurThinkingAboutDrinking.com
This message is intended only for those of legal drinking age.